Frequently Asked Questions

What TV channels are available in the room?

We offer basic cable in all the rooms.  

What time is check-in and checkout?

Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM.  

What taxes can I expect to pay?

All applicable federal, state, and local taxes apply.  The current rate is 12%.  

What is your refund policy in the event of a hurricane?

HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.  

What is your refund policy in the event of a hurricane?

HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.  

What is the worry free vacation fee?

The worry free vacation fee protects you against incidental damage that occurs in the unit you rent. It includes up to $1,000 of damage that occurs unintentionally. It does not include damages that were intentional, or smoking in the room. The damage wavier is a one time cost of $45.   

What is the security deposit for?

We collect a $100 security deposit at check-in via card. We release the credit card on file the day of checkout as long as nothing is damaged in the room. Depending on the bank, it can take up to 4-7 business days to be released.  

What is the parking garage height clearance?

Our parking garage height clearance is 6 feet, 8 inches.  

What is the cancellation policy?

We understand plans change which is why we created our risk-free cancellation and change policy.   • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date.   • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences.   • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.   • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.  

What is stocked in the kitchen of a room/efficiency/suite/condo?

Efficiency rooms come with a mini-fridge, microwave, and a coffee pot. Suites and condos come with a full kitchen, which includes full refrigerator, microwave, dishwasher, four-burner flat-top stove, as well as basic cookware and dinnerware.  

What is included in the resort fee?

The resort fee includes free parking, the “Sun and Fun” rewards, business center usage, faxes and copies.  

What housekeeping services are available daily?

To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.  

What are the restaurants at the resort? Do you have room service?

We do not have room service available. We do have the Sandals Café, which serves a buffet breakfast daily. During peak season, it is also open for lunch and dinner. Additionally, we have a Tiki Hut, which serves food and drinks and is open during peak season. (Hours do vary.)  

What are the pool hours?

The pool is open 9 a.m. to 11 p.m. daily.  

What amenities are offered to guests?

We have a lazy river, two hot tubs, two large pools, and a kiddie pool as well as Giant Chess & Checkers sets, Cornhole, Ping Pong, our Oceanfront Tiki Hut and Sandal Cafe. During the summer, we offer a variety of poolside entertainment.  

May I bring my pet?

No, unfortunately, we are a pet-free hotel.  

Is Wi-Fi available?

Yes, we provide complimentary Wi-Fi.  

Is there an iron and ironing board in the room?

Yes, all rooms come provided with an iron and ironing board.  

Is there a surcharge to use my credit card for payment?

No, guests do not incur a surcharge for using a credit card.  

Is there a shuttle to and from the airport?

No, we do not have a shuttle for our property.    

Is there a shuttle available to local attractions?

No, we do not have a shuttle for our property.  

Is it possible to check in early? May we use the facilities before check-in?

Yes, we do allow early check-in. If the room is available when the guests arrive, we have no problem giving them the keys early. If the room is not ready when they arrive, we will do an early check-in process, which allows guests to park the car and use all the amenities while they wait.  

Is breakfast provided? If so, at what times? What is the price?

Breakfast is included in some packages, but not all. If it is a part of your package, it will be for two free breakfasts per morning, and it does not matter how many people are in the room. We also have an on-site restaurant called Sandal's Café that serves breakfast 7-10 a.m. daily; it's a country-style buffet. Prices are $12.95 plus tax for adults, $6.95 plus tax for children 5-10 years old, and under 4 are free.  

How many parking passes per room?

(1) One parking pass is allotted for Standard Rooms, Efficiencies, One-Bedroom Suites and One-Bedroom Condos. (2) Two parking passes are allotted for Two-Bedroom Condos. (3) Three parking passes are allotted for Three- and Four-Bedroom Condos.  

How far away is the airport from the resort?

The airport is 1.5 miles from Paradise Resort (approx. a four-minute car ride).  

How do you rent chairs and umbrellas on the beach?

Chairs and umbrellas are rented through the City of Myrtle Beach: two chairs and an umbrella cost $40 for the first day and $25 per day there after. Supplies can be rented directly through the lifeguards.  

How do I edit my reservation?

Our reservations department is open from 7 a.m. to 11 p.m. and can help you with any changes you would like to make to your reservation.   

Does the resort provide parking (valet parking/free parking/across-the-street parking)?

Yes, we do provide free parking for our guests. We have a small parking garage with four levels, and additional overflow parking across the street. We do not provide valet parking.  

Does the resort allow smoking?

Paradise Resort is a SMOKE-FREE property. Absolutely NO SMOKING is allowed in guest rooms, on balconies, or common areas around the property. However, there is a small designated area near the Tiki Hut where guests are permitted to smoke. Thank you in advance for your cooperation.  

Do you offer discounts to area attractions?

Yes, we have discount tickets available for many local attractions and shows.  They are available for purchase at the front desk, and our convenient location makes nearly all attractions accessible.   

Do you offer a concierge on-site?

Yes, we do have a concierge on-site at our property. Our Guest Services staff at the front desk can  also help with any questions you may have. We also have a variety of discounted tickets, maps and coupons always available.  

Do you have handicap-accessible rooms?

No, we do not have handicap-accessible rooms.  

Do you have hair dryers in the room?

Yes, all rooms come supplied with hair dryers.  

Do you accommodate late checkout?

We try to honor every request, but sometimes not all can be met. Late checkout options are dependent upon availability at the hotel.  

Do the units have a stocked mini-fridge?

No, our mini-fridges are not stocked.  

Do the rooms have a washer and dryer?

Our one-bedroom deluxe, our two-bedroom condos, and our three-bedroom condos, all have washer and dryers in the units. Our one-bedroom suites and our efficiencies do not.  

Do I need a credit card to check in?

No, we do not require a credit card for check-in. However, if you book online you will need a credit card.  

Do any units have a jetted tub?

No, none of our units have jetted tubs.  

Can I book a reservation without a deposit?

An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.  

Are the pools heated?

Yes, all our pools are heated.  

Are cribs available?

We do have Pack ’n Plays available upon request on a first come first serve basis.  

Are cots available for rooms?

We do not provide cots for the rooms. Most rooms come with Murphy beds and/or pull-out sofas for extra beds that may be needed.  

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