Frequently Asked Questions

Paradise Resort

At Paradise Resort, we understand that you want to plan for the best vacation experience possible. We are here to help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation. Below you’ll find Frequently Asked Questions that are common to our visitors.

RESERVATION AND CHECK-IN FAQS

What time is check-in and checkout?

Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM.
What is the worry free vacation fee?

The worry free vacation fee protects you against incidental damage that occurs in the unit you rent. It includes up to $1,000 of damage that occurs unintentionally. It does not include damages that were intentional, or smoking in the room. The damage waiver is a one time cost of $49.99 (+tax).
What is the security deposit for?

A $100 security deposit is collected at check-in using a credit or debit card. The hold is released on the day of checkout, minus any incidental charges. Depending on your bank, it may take 4–7 business days for the funds to become available.
How old do I need to be to stay at this resort?

Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.
What is included in the resort fee?

A $20 nightly resort fee plus tax covers maintenance and use of the on-site amenities, parking, pool towels, local and domestic long-distance calls, and more.
Is it possible to check in early? May we use the facilities before check-in?

Yes, we do allow early check-in. If the room is available when the guests arrive, we have no problem giving them the keys early. If the room is not ready when they arrive, we will do an early check-in process, which allows guests to park the car and use all the amenities while they wait.
Can I book a reservation without a deposit?

An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.
What payment methods are accepted at check-in?

Paradise Resort accepts Visa, Mastercard, American Express, Discover, debit cards, traveler’s checks, and money orders. A valid photo ID is required at check-in. Cash and personal checks are not accepted. Any credit or debit card used to make a payment or online reservation must be presented with a matching valid photo ID.
Do you accommodate late checkout?

We try to honor every request, but sometimes not all can be met. Late checkout options are dependent upon availability at the hotel.
How do I edit my reservation?

Our reservations department is open from 7 a.m. to 11 p.m. and can help you with any changes you would like to make to your reservation.

PROPERTY POLICY FAQS

What is the resort's Do Not Disturb policy?

Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
What is the cancellation policy?
- The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date.
- Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences.
- Advanced purchase rate reservations are NON-REFUNDABLE and NON-MODIFIABLE
- Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
- For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
What is the Vacation Protection Plan?

Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.
What is your refund policy in the event of a hurricane?

HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
May I bring my pet?

Pets are not permitted at Paradise Resort. Service animals are permitted but must be registered. Emotional support animals are not considered service animals under the property’s policy.
Does the resort allow smoking?

Paradise Resort is a SMOKE-FREE property. Absolutely NO SMOKING is allowed in guest rooms, on balconies, or common areas around the property. However, there is a small designated area near the Tiki Hut where guests are permitted to smoke. Thank you in advance for your cooperation.

CONDO FAQS

Do any units have a jetted tub?

No, none of our units have jetted tubs.
Are cots available for rooms?

We do not provide cots for the rooms. Most rooms come with Murphy beds and/or pull-out sofas for extra beds that may be needed.
Do the units have a stocked mini-fridge?

No, our mini-fridges are not stocked.
Do the rooms have a washer and dryer?

Our one-bedroom deluxe, our two-bedroom condos, and our three-bedroom condos, all have washer and dryers in the units. Our one-bedroom suites and our efficiencies do not.
Do you have hair dryers in the room?

Yes, all rooms come supplied with hair dryers.
Do you have accessible rooms?

Yes. Paradise Resort has units with accessibility features, although the specific units available in the rental program may change. Please call Guest Services at 855-765-6659 for current availability and assistance.
Is there an iron and ironing board in the room?

Yes, all rooms come provided with an iron and ironing board.
What is stocked in the kitchen of a room/efficiency/suite/condo?

Efficiency rooms come with a mini-fridge, microwave, and a coffee pot. Suites and condos come with a full kitchen, which includes full refrigerator, microwave, dishwasher, four-burner flat-top stove, as well as basic cookware and dinnerware.
What TV channels are available in the room?

We offer basic cable in all the rooms.

PROPERTY AMENITY FAQS

What housekeeping services are available daily?

Daily housekeeping service includes trash removal and fresh towels.
What are the restaurants at the resort? Do you have room service?

Paradise Resort does not offer room service. Sandals Restaurant serves breakfast daily from 7:00 to 10:00 a.m. The Tiki Hut serves lunch and dinner Thursday through Sunday from 12:00 to 9:00 p.m., weather permitting.
What are the pool hours?

The pool is open 9 a.m. to 11 p.m. daily.
What amenities are offered to guests?

We have a lazy river, two hot tubs, two large pools, and a kiddie pool as well as Giant Chess & Checkers sets, Cornhole, our Oceanfront Tiki Hut and Sandals Restaurant. During the summer, we offer a variety of poolside entertainment.
What is the Brittain Rewards program?

The Brittain Rewards program offers FREE and Discounted tickets to various seasonal attractions in the area. This program is exclusive to guests who book directly through Paradise Resort. Learn More »
Is Wi-Fi available?

Yes, we provide complimentary Wi-Fi.
Are the pools heated?

Yes, all our pools are heated.
Are cribs available?

We do have Pack ’n Plays available upon request on a first come first serve basis.

PARKING FAQS

Does the resort provide parking (valet parking/free parking/across-the-street parking)?

Yes. Parking is available in the on-site garage and overflow lot across the street and is included in the nightly resort fee. Valet parking is not available.
How many parking passes per room?

(1) One parking pass is allotted for Standard Rooms, Efficiencies, One-Bedroom Suites and One-Bedroom Condos. (2) Two parking passes are allotted for Two-Bedroom Condos. (3) Three parking passes are allotted for Three- and Four-Bedroom Condos.
What is the parking garage height clearance?

Our parking garage height clearance is 6 feet, 8 inches.

MISCELLANEOUS FAQS

How far away is the airport from the resort?

The airport is 1.5 miles from Paradise Resort (approx. a four-minute car ride).
How do you rent chairs and umbrellas on the beach?

Beach chairs and umbrellas can be rented directly from the beach service attendants. Pricing varies, so please speak with an attendant for current rental rates.
Is there a shuttle to and from the airport?

No, we do not have a shuttle for our property.
Is there a shuttle available to local attractions?

No, we do not have a shuttle for our property